Privacy Policy

We may collect information you voluntarily provide, including your name, email address, telephone number, service address, billing information, property details, cleaning preferences and service requests, appointment and scheduling information, communications, feedback, reviews, photographs, and other information reasonably necessary to provide or administer cleaning services (“Services”).

The quote-request form on this website collects your first name, last name, email address, telephone number, ZIP code, and the cleaning service requested. It does not request a payment card, password, sensitive personal document, or full service address. Additional property or scheduling details may be provided later by telephone or email.

Website infrastructure and third-party services may process technical information such as an IP address, browser or device details, requested pages or resources, and request times. We may also receive operating-system information, referring sources, and approximate geography derived from IP addresses, and we may use cookies or similar technologies as described in Section 5.

We may receive information when you visit or interact with our websites, request a quote or estimate, book or modify an appointment, arrange recurring cleaning, submit a form, communicate by telephone, email, text message or other means, make a payment, provide feedback or a review, or otherwise interact with Hello House Cleaning.

The quote form on this website submits directly to the website’s server without opening your email application. Information may also come from providers assisting with scheduling, payments, hosting, communications, analytics, customer management, or other business operations, where those services are used.

We plan to use Jobber for customer management, scheduling, invoicing, and accepting payments. When introduced, Jobber may process the contact, property, appointment, invoice, and transaction information needed for those purposes. This policy does not indicate that Jobber is currently connected to this website or that a particular payment-processing option has been activated.

We use the contact details you submit through the quote form to respond to your inquiry, discuss your cleaning needs, and prepare a quote. Your ZIP code and requested service help us assess the location and type of work requested. The website validates submitted details and uses basic spam-prevention measures, including a hidden form field, submission timing, and a temporary email-based request limit.

We may also use information to:

• Provide, schedule, and manage cleaning Services, including recurring Services;
• Prepare quotes and estimates, process payments, and maintain customer and transaction records;
• Send appointment confirmations, reminders, scheduling changes, and service-related updates;
• Provide customer support and respond to questions, concerns, or complaints;
• Improve our Services, websites, and the customer experience;
• Detect or prevent fraud, misuse, or security incidents and protect the rights, safety, and property of the business, customers, service providers, and others;
• Comply with applicable legal, tax, accounting, insurance, and regulatory obligations; and
• Carry out other legitimate business purposes consistent with this policy and applicable law.

We plan to accept payments through Jobber. The payment-processing options to be used within Jobber have not yet been finalized. When payments are offered, the providers supporting the selected option may process payment and billing information under their own privacy policies and security practices. No particular processor is identified here as already active.

Where a third-party processor handles a transaction, Hello House Cleaning may not directly receive or store complete payment-card information.

We may retain transaction details such as the amount, status, date, and limited payment-method information made available by a processor. The quote form on this website does not collect payment information or process payments.

We may use cookies or similar technologies for website operation, remembering preferences, understanding usage, improving performance, and analytics. Cookies are small data files stored on your device by your browser. Browser controls may let you block, limit, or delete them; disabling some cookies may affect website functionality.

The Lovable-built website at hellohousecleaningservices.com currently has no custom analytics, advertising pixels, or marketing-tracking scripts configured in its application code. Its quote form does not save entered details in browser local storage or session storage. Hosting, error reporting, and third-party services may process technical request information; these descriptions do not represent a guarantee that all hosting environments are cookie-free. The separate WordPress/GoDaddy website at hellohouseclean.com may have different cookies, hosting settings, analytics, or integrations; its actual configuration has not yet been verified for this draft.

We use the email address or telephone number you provide to respond to your inquiry. We may also contact you about bookings, appointment confirmations, service reminders, scheduling changes, payments, customer-service matters, and other information relating to your relationship with Hello House Cleaning.

We may introduce promotional email and text messages in the future, including seasonal promotions, recurring-cleaning offers, and other service announcements. This disclosure does not mean that promotional campaigns are currently active. We will send marketing communications only where permitted by law and with any consent required by law.

Submitting a quote request is not consent to marketing communications. We do not add you to a marketing list merely because you request a quote.

If promotional communications are introduced, you may unsubscribe from promotional emails using the instructions in those emails, and opt out of promotional text messages by replying STOP, following the message instructions, or contacting us. We will honor applicable opt-out requests. Opting out of marketing does not prevent necessary transactional or service-related communications, subject to applicable law.

We may share information when reasonably necessary to operate the business or provide Services. This may include sharing with cleaning professionals, scheduling and customer-management platforms, payment processors, hosting providers, email, telephone and text-message providers, analytics and technology providers, accounting, insurance and legal advisers, and other vendors acting on our behalf.

Planned customer-management and payment services: When Jobber is introduced, information needed for customer management, scheduling, invoicing, and payments may be shared with Jobber and the providers supporting the selected payment options. Jobber’s handling of information is described in its Privacy Policy. The planned use of Jobber is separate from the current website quote-email workflow described below.

Quote delivery on the Lovable website: When you submit the quote form on hellohousecleaningservices.com, the website’s server sends all six form fields through Lovable’s managed transactional email service to hello@hellohouseclean.com. Your email address is set as the reply address so we can respond directly. Delivery uses the configured sending domain notify.hellohouseclean.com. The destination email address does not redirect you to the separate website. The quote form sends an email rather than creating a customer record in a website database; copies may exist in sending and receiving email systems and associated delivery records.

Hosting and technical services: Lovable’s hosting and email infrastructure, and the email services delivering and receiving messages, process information involved in this workflow. Hosting, error reporting, and email delivery may involve technical logs or delivery records.

Map and fonts on this website: The service-area map loads map images from Esri’s ArcGIS service, and fonts load from Google Fonts. Browser requests may disclose IP addresses and browser request details to these providers. The map shows fixed service-area locations, does not request your device’s location, and does not receive quote-form details.

Relevant provider notices include the Lovable Privacy Policy, Esri Privacy Statement, and Google Privacy Policy.

Separate WordPress website: hellohouseclean.com is being developed by a separate team using WordPress and GoDaddy. Its forms, hosting configuration, email delivery, cookies, analytics, providers, and data flows have not yet been verified for this draft and must not be assumed identical to those of hellohousecleaningservices.com. The Lovable provider notices and verified website descriptions above do not establish which services process information on the WordPress website.

We may also disclose information as required by law, subpoena, court order, or other legal process; to protect legal rights; to investigate suspected fraud, misuse, or unlawful conduct; to protect safety or property; or in connection with a merger, acquisition, sale, financing, reorganization, or transfer of some or all of the business or assets, subject to applicable law.

We do not sell personal information to third parties for monetary consideration.

Information reasonably necessary for a cleaning appointment may be shared with the assigned cleaning professional or service provider. This may include the customer’s name, service address, appointment time, entry or access instructions, requested Services, pets or property conditions, and other details needed to perform Services safely and effectively.

Cleaning professionals and service providers are expected to use customer information only for legitimate purposes related to the Services.

We may take photographs or videos for legitimate internal business purposes, including documenting property conditions, the scope of work, quality-control concerns, damage claims, and before-and-after service records.

Internal photographs or videos will not be used for public marketing, advertising, social media, portfolios, or other promotional purposes without customer permission, and reasonable efforts will be made to avoid unnecessarily capturing sensitive or identifying information. Any photography provisions relating to a cleaning appointment would be addressed in the applicable cleaning-service agreement.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

No website, electronic transmission, storage system, or method of communication can be guaranteed completely secure, and we cannot guarantee absolute security. Please avoid sending highly sensitive information through ordinary email or text messages; contact us to discuss an appropriate way to provide necessary sensitive details.

We retain information as long as reasonably necessary to provide Services, maintain customer and transaction records, fulfill the purposes described in this policy, resolve disputes, enforce agreements, and satisfy applicable legal, tax, accounting, insurance, or regulatory requirements.

When information is no longer reasonably needed, it may be deleted, anonymized, or securely disposed of, subject to applicable law.

Quote information submitted through this website can remain in email systems and related delivery records, even though the quote form does not create a customer record in a website database.

Depending on applicable law and the nature of your relationship with us, you may request information about personal information we maintain, correction of inaccurate information, deletion of certain information, or that we stop certain uses. Rights are subject to applicable legal exceptions and verification requirements.

Send privacy-related requests to hello@hellohouseclean.com. For a quote inquiry, please identify the email address used when submitting it. We may need to verify your identity before processing a request; please do not send sensitive identity documents with your initial email.

Our websites may link to services or websites operated by third parties. Hello House Cleaning does not control those parties’ privacy practices, security, content, or policies. This policy applies to information collected by or on behalf of Hello House Cleaning, not to independent third-party practices.

Please review the privacy policies of third-party websites and services you use, including the providers linked in Section 7.

Our websites and Services are intended for adults arranging cleaning or related Services and are not directed toward children. We do not knowingly collect personal information directly from children under 13, and we will take reasonable steps to delete such information if we learn it has been collected without appropriate authorization. Please contact us at the email below if you believe such information has been provided.

Some browsers provide “Do Not Track” or other privacy signals. There is not a single universally accepted standard for every such signal, and our websites may not respond to every browser-based privacy signal.

You may use browser settings and available privacy controls to manage cookies and similar technologies. Nothing in this section waives any obligation to honor a legally required privacy or opt-out signal.

We may update this policy to reflect changes in business practices, technology, Services, or applicable law. The “Last Updated” date will be revised when changes are adopted. Material changes apply prospectively as required by applicable law.

For questions about this policy, information we collect, our privacy practices, or a privacy request, contact:

Hello House Cleaning Services LLC

Doing business as Hello House Cleaning

Email: hello@hellohouseclean.com

Websites: hellohouseclean.com and hellohousecleaningservices.com

Our current Terms of Service covers use of this website and the submission of inquiries.